Last updated: 11 August 2026
Digital files cannot be returned once they are downloaded — that is why the rule below is written plainly rather than hidden. What we will not do is keep your money when the fault is ours.
The rule
Sales are final once the download has started. You are buying a file, and a file cannot be given back.
When we refund anyway
No arguments, no forms, in any of these cases:
- The file is corrupted, incomplete, or will not open, and we cannot fix it.
- You received a different product from the one you bought.
- The pack does not contain what the product page said it contains.
- You were charged twice for the same order.
- The download never arrived and we cannot deliver it.
Write to bmagencymex@gmail.com within 14 days of the purchase, with your order number. We answer within 7 business days.
Before you ask for a refund, try this
Most problems are one of two things, and both take a minute:
- The email did not arrive. Check spam and promotions. The link also lives in your account.
- The ZIP will not open. Unzip on a desktop computer, not a phone. On Windows use the built-in extractor or WinRAR; on macOS double-click, or use The Unarchiver if that fails.
If you are in the EU or the UK
You normally have 14 days to withdraw from an online purchase. For digital content delivered immediately, that right ends once the download begins and you have agreed to it — which is what you confirm at checkout. Before you download, you may still withdraw and get a full refund.
Chargebacks
If something is wrong, writing to us is faster than opening a dispute with your bank — we can usually solve it the same day. A chargeback opened without contacting us first may result in the licence being revoked.
Changes of mind
We do not refund because a pack was not the style you expected. That is exactly why the demo exists: listen before you buy.